Final Fantasy XIV: Square Enix Announces Compensation (IGN.com)

For those of you who, like me, have struggled with server access during the FFXIV:ARR launch, this will come as no surprise to you. However, even with all MMORPGs struggling at launch, I haven’t seen free game time provided like this before. It’s nice Square Enix is doing *something* instead of just apologizing multiple times a day.

All servers will be down for another eight-and-a-half hours, so fingers crossed that it actually resolves the myriad issues.

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Square Enix has announced all Final Fantasy XIV accounts will be given an extra week of free play time to compensate for ongoing server woes.

post on The Lodestone explains that anyone who has registered Final Fantasy XIV or does so before 11.59 PM PDT on September 9 will have an extra week of free game time added to their account, in addition to the month that comes when you buy a copy of the game.

The post reads, “Since the beginning of official service on August 27, 2013, the number of users attempting to access the game has significantly exceeded our initial estimates. While we are pleased to see support for the game reach far beyond our expectations, the servers were not prepared to handle this influx of players. As a result, our servers have been pushed beyond maximum capacity.

“All Final Fantasy XIV service accounts will receive an additional seven days of free play time. 

“In order to allow access to as many users as possible, we have implemented login and character creation restrictions. We understand, however, that these restrictions have greatly inconvenienced our players.

“Because login and character creation restrictions have hindered our ability to provide quality service, all Final Fantasy XIV service accounts will receive an additional seven days of free play time.”

Additionally, the company has announced a 10-hour emergency maintenance period will take place later today to try and sort all the problems.

“To resolve this issue, we will be performing maintenance from September 3, 2013, at 5:00 PM to September 4, 2013, at 3:00 AM PDT, for the purpose of increasing the number of available Worlds, reducing stress on the Duty Finder servers, and increasing the number of concurrent logins allowed for each server.”

If all goes well then, it looks like we should be seeing an end to the worst of the issues by tomorrow. This isn’t an unusual situation for MMO launches, which always tend to be rather rocky. It’s good to see that Square is already taking positive steps to try and improve the situation, including switching off digital sales for the time being.

Have you managed to play Final Fantasy XIV: A Realm Reborn yet and, if so, what do you think? Let us know your thoughts in the comments.

Marvel Heroes: Launch Compensation – Oops!

If any of you were an ultimate or premium pack purchaser for Marvel Heroes, you are now entitled to a few new shiny items due to issues with the pushed back launch. It’s great to see a development company take their publicly stated deadlines seriously – and care about their player community enough – to offer these very worthwhile “thanks”.

I wonder what the unique pets will look like! They haven’t even been designed yet. Very cool!

The official compensation announcement is below.

https://marvelheroes.com/community/dev-blog/ultimate-pack-premium-pack-owners-launch-compensation

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Ultimate Pack & Premium Pack owners: launch compensation

Hey everyone,

We’re happy that Marvel Heroes is live, with tens of thousands of Founders Program members enjoying the game. Thanks for playing!

As you may know, we had issues that delayed our initial launch of Marvel Heroes. We take our commitment to you very seriously, and that’s why we had our team working around the clock to bring the game to you as fast as possible. However, a promise is a promise, and we were late – so we’re going to compensate those of you who were affected by that delay.

Here is the compensation plan:

Ultimate Pack purchasers

  • 2,000Gs
  • Unique In Game Pet (cosmetic item)
Premium Pack purchasers

  • 1,000Gs
  • Unique In Game Pet (cosmetic item)

The compensation listed above will be added to Ultimate Pack and Premium Pack owner accounts beginning on June 7th; it could potentially take up to a week to compensate everyone. We’ll need a little longer than that to create the pet, and when it’s ready we’ll announce what it is, and when it’ll be given to you. We think it’ll be worth the wait.

Once again, apologies for the delays in getting in the game, and thank you for playing Marvel Heroes!

David Brevik and the Marvel Heroes Team

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